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MASTERCLASSES

feb 4th
brewdog waterloo
london

MASTERCLASSES

let's talk

Your backstage pass to expert know-how, where industry leaders share game-changing tips and real-world strategies.

10:15pm'

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11:00pm

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Guest Experience Masterclass
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10:15am

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11:00am

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Serving Innovation: Why AI is the Secret Ingredient for Hospitality Success

Join Planday we show you what AI really means for the hospitality industry. We’ll debunk myths, discuss how AI can streamline your operations, elevate your customer experience, reduce costs and give you time back so that you can focus on what really matters to your guests, your customers and your diners.

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12:00PM

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12:45PM

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Operations Masterclass
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12:00PM

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12:45PM

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Marketing Masterclass PM
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12:45pm

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13:30pm

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People Masterclass
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12:45PM

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13:30PM

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Redefining supplier relationships: how to turn suppliers into trusted partners, with me&u and Boxpark

Join me&u and Boxpark for a masterclass on transforming supplier relationships into trusted partnerships. Featuring Matt Carter, Boxpark's Head of Digital & Tech, we’ll share insights, real-world examples, and strategies for successful collaboration between tech providers and operators.

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14:15pm

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15:00pm

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Power BI-bye-bye: Building your own vs buying restaurant tech

When is it worth building your own business intelligence and reporting suite?

In this session we’ll talk about the pros and cons of building vs buying.

We’ll go through:

1.What type of businesses are set up for building their own BI suites

2.What tools you need to think about?

3.How to disseminate insights across the business?

4.What your alternatives are?

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14:15PM

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15:00PM

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No BS, just the next generation of customer experience insights

When your business grows, customer feedback shouldn’t get lost in the chaos—it should fuel your empire. Join our masterclass and learn how Sentiment Search keeps your finger on the pulse of your customers, even as you dominate new markets.

No fluff, no word clouds—just actionable insights, lightning-fast dashboards, and a playbook for owning the feedback game. Whether you’re running a cozy bistro or managing a sprawling restaurant group, this is your chance to turn raw customer feedback into pure strategy gold.

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schedule

day 02

AI in Action: Applications and Case Studies

09:00AM

welcome

by ken maskall

09:30am

AI and Cybersecurity: Opportunities and Risks
This talk will explore how AI is changing the cybersecurity landscape and how it can be used to enhance security and protect against cyber threats.
by ken maskall

10:00AM

The Role of AI in Healthcare Innovation
In this workshop, we will explore the latest applications of AI in healthcare, such as personalized medicine, patient monitoring, and disease prevention. We will also discuss the challenges and opportunities associated with integrating AI into healthcare systems, and provide practical guidance on how to develop and deploy AI-powered healthcare solutions that are ethical, transparent, and effective.
by Laura Davis

12:00PM

lunch

abacus restaruant, exhibition centre.

01:30PM

AI and Business Strategy: Creating Value and Managing Risks
Explore how AI is reshaping business strategy and providing new opportunities for growth and innovation. We will discuss how to leverage AI to create value for customers, optimize business processes, and gain competitive advantage.
by Aisha Patel

03:00PM

The Future of AI
This talk will provide a forward-looking perspective on the future of AI and its potential impact on society, industry, and individuals. We will discuss the opportunities and challenges associated with the continued development and deployment of AI, and explore the ethical implications of AI on issues such as employment, privacy, and inequality.
by Laura Davis

07:00PM

dinner

abacus restaruant, exhibition centre.

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february 4th
brewdog, waterloo
london